Delivery & Returns

Delivery & Returns

Our Delivery Process

Each parcel is packed and handled with care to ensure a safe journey to wherever you are in the world. All orders are shipped directly from our Edinburgh warehouse, where Kiltane operates from Monday – Friday, excluding UK public holidays.

Below is a guide to our delivery costs, services and approximate delivery timeframes for all customers worldwide. Although we expect your parcel to arrive within these timeframes, Kiltane cannot be held responsible for any unanticipated delays, including delays caused by customs. Parcels may also take longer to arrive during busy times. We aim to despatch standard and express orders on the next working day after the order is placed, i.e., orders placed on a Monday will be despatched on Tuesday and orders placed on a Friday will be despatched the following Monday.

Standard Delivery

Location Carrier Delivery Cost Approx. Delivery Timeframe from Date of Despatch

United Kingdom

DHL

£4.99 or free on orders over £100

2 - 3 business days

Republic of Ireland FedEx £12.00 4 - 6 business days
Europe FedEx From  £11.50  4 - 6 business days
USA & Canada FedEx £20.00 1 - 3 business days
Worldwide FedEx From £16.00 4 - 10 business days

 

Delivery charges do not cover duty or tax fees outside the UK. Kiltane is not responsible for any further charges relating to importing goods. Duties and fees are determined by the recipient country and we have no control over these.         

When placing your order, please ensure to provide a valid home or business address. We are currently unable to deliver to P.O. Box or freight forwarding addresses.

 

Address Changes & Cancellations

Our team is dedicated to ensuring your parcel arrives with you as soon as possible, but should you need to cancel your order or make any amendments to your address then please contact Customer Care immediately. No amendments can be made once a parcel has been dispatched. We cannot add new items to an already existing order. 

 

Tracking & Delivery

You will receive an email confirmation once your order has been received by Kiltane.com. You will also receive tracking information regarding your shipment by email as soon as your parcel has begun its journey to you. Please make sure to add customercare@kiltane.com to your email contacts to avoid important updates such as these from being delivered to your spam or junk folder.

Where a signature is required upon receipt of the goods, a calling card will be left if no one is available to accept the parcel. This will include information on how to arrange a re-delivery, or details on where to collect your parcel. 

If you have any other questions about the delivery process or your most recent order, please contact Customer Care.

 

Discount code policy:

In the event of a partial return where items purchased as part of the promotional offer is returned, the promotional offer will be deemed invalid. The customer will be required to pay the full price of the item(s) they keep and the refund amount will be be the difference between the promotional price paid and the full price of the item(s) retained.

 

Returns

We hope that you love all of your new Kiltane items once they arrive, but we also understand that you might change your mind later. You can return your items back to us within 28 days of receiving your order, and we will accept the return so long as items arrive back to us clean, unwashed and unworn in perfect condition with all of the original labels in place.

To send your items back to us, please click here to download and print a copy of our Return Form. This form also includes our return address. If your item is faulty, please contact Customer Care for our advice before returning.

Please pack your parcel carefully as Kiltane is unable to cover the cost of returns. All goods are returned at your own risk. With this in mind, we kindly advise that you choose a tracked and insured delivery service. We cannot issue a refund until the goods are received.

Please note this returns policy is applicable to web orders only. Items purchased from Kiltane.com cannot be returned in store.

 

Refunds

Once Kiltane receives and inspects your return, we will process your return within 7 working days back to the original payment method chosen at checkout, excluding any shipping costs. International customs duties, shipping costs and sales taxes are also non-refundable for purchases outside of the EU.

Please note that Kiltane trades in GBP, and due to changes in international exchange rates, some refunds for international orders may vary slightly to the initial order value.

If you have not received notification of your refund being processed within 7 working days then please contact us at Customer Care.

 

Store Returns/Exchanges

Items purchased in store must be returned in store and cannot be refunded or exchanged via our online service. For more details, please contact your local store for their advice.