Privacy policy
Privacy Policy
This privacy policy for Kiltane Limited ("We", "Us" or "Our") tells you how we may collect, use and share your information when you visit our website www.kiltane.com.
We appreciate your decision to use our website www.kiltane.com and to trust us with your valuable personal information. We strongly encourage you to read this document (and any other related documents) carefully before using the website. By using the website, you are accepting and consenting to the practices described in this Privacy Policy.
What information do we collect about you?
We may collect personal data during any interaction you may have with us. This includes when you:
- place an order with us
- create an account with us, or otherwise sign up for a service or feature;
- opt in to receive marketing from us, including through one of our third party partners acting on our behalf;
- complete a survey;
- participate in a competition run by us
- contact our customer services team;
- communicate with us via third-party social media sites;
- submit a rating or review via our site; or
- contact us, or otherwise provide information to us.
We may also collect information automatically through cookies, including information such as IP address, browser type, operating system, and site interaction data. This helps us improve our services and understand customer needs better.
Why do we collect information about you?
We collect information about you for a variety of reasons. It helps us, among other things, to serve you better. The following are the ways in which we use the information that we collect about you.
- To fulfil our contractual duties
- To manage your account
- To contact you
- To send marketing and promotional communications, where you have consented
- To evaluate and improve our products/services
- To examine usage trends
- To fulfil legal requirements
How long do we retain your information?
We will only keep your personal information for as long as it is necessary, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
Do we share your information?
We may share your information with third parties in the following way:
We may share your personal data with selected service providers who perform functions on our behalf, such as payment processing, courier deliveries, returns processing and marketing. These service providers may only process your data under our instructions and contractual obligations to ensure data security and privacy.
We may share data with advertising and analytics partners, including Meta, Google, and Pinterest.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Where you consent, website usage data is captured using first and third-party cookies and other tracking technologies for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
We may also share personal data for legal purposes, where we are legally required to do so in order to comply with applicable law, or for reasons of preventing fraud.
Cookies
Cookies are small text files used to store small pieces of information. They are stored on your device when a website loads in your browser. These cookies help ensure that the website functions properly, enhance security, provide a better user experience, and analyse performance to identify what works and where improvements are needed.
Like most online services, our website uses both first-party and third-party cookies for various purposes. First-party cookies are primarily necessary for the website to function properly and do not collect any personally identifiable data.
The third-party cookies used on our website primarily help us understand how the website performs, track how you interact with it, keep our services secure, deliver relevant advertisements, and enhance your overall user experience while improving the speed of your future interactions with our website.
You can manage cookies through our Cookie Consent Management Platform, including options for essential, performance, and marketing cookies. Please note that restricting cookies may impact your experience on our site.
You may find more information about cookies in our Cookie Policy.
GDPR Disclosures
Cross border data transfer
The information that we collect from you, including your personal data, may be processed in locations outside the European Union, where data transfer laws may differ from those in effect in your jurisdiction. In some cases, the transfer may be to countries classified as 'adequate countries' by the European Union (see here for details on adequate countries). We ensure that any transfer complies with applicable laws, using Standard Contractual Clauses.
Legal basis for the collection
The General Data Protection Regulation requires us to identify and set out the legal basis, or in other words, the legal justification, for processing your personal information. The following are the legal bases on which we process your personal data.
Consent: We may process your personal information for the purposes described with your consent.
Legitimate interest: We may process your personal information to pursue our legitimate interests in a way which might reasonably be expected as part of running our business
Performance of a contract: Where we have entered into a contract with you, we may use the personal information collected from you to fulfil the terms of that contract.
Your rights
In accordance with the General Data Protection Regulation, the data subject, that is you, has the following rights.
- Right to object to the processing of personal data in certain circumstances.
- Right to request access to the data we have collected about you and to receive a copy of it in an accessible format.
- Right to restrict the processing of your personal data for a limited period, under certain circumstances.
- Right to rectify or modify personal information that you consider obsolete, incomplete, or inaccurate.
- Right to opt out of automated processing of your personal data.
- Right to erasure of your personal information, also known as the right to be forgotten.
To exercise any of the rights mentioned above, you may use the contact details provided in this Privacy Policy.
Data Protection Officer:
We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our Data Protection Officer at datacontroller@kiltane.com and write DPO as subject matter.
Consequences of non-consent
We require your consent to collect information in order to provide our services to you. However, you may refuse consent. Please note that refusing consent may have consequences, including limited access to our services and reduced features on the website.
Privacy of children
We do not knowingly provide our services to children. If you are a parent or legal guardian and believe that your child has provided us with information without your consent, please contact us. Upon verification that we have collected such information without parental consent, we will remove the information from our database.
Security of your personal information
We take reasonable measures to ensure that the information we collect from you is stored securely and protected to the best extent possible. However, no method of internet transmission or digital storage is completely secure, and we cannot guarantee absolute security. While we use commercially reasonable and appropriate security measures to protect your information, we cannot promise that it will be 100% secure.
Links to other websites or apps
On our website, we may provide links to external websites, apps, or services. These are not operated by us and therefore are not governed by our Privacy Policy or practices. We strongly recommend that you review the privacy policies of such websites or services before engaging with them to ensure that you do not provide personal information that you do not wish to share.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in the law or our privacy practices. We recommend that you review this privacy policy periodically to ensure it remains in line with your expectations.
The privacy policy will be effective from the date it is posted on this page.
Contact us
For any questions or concerns regarding your privacy, or to exercise any of your rights, you may contact us using the following details:
Address: Kiltane Limited, 9-13 Marnin Way, Edinburgh, EH12 9GD
Email address: customercare@kiltane.com
Data Protection Officer: datacontroller@kiltane.com
Last Updated Date: 16th July 2026