We want you to be completely happy with your purchase, so we accept returns and instant exchanges up to 28 days from when you receive your package. Items must be unused, with tags and in the original condition.

Returning via Royal Mail - £3.50

Please click here to start your return. You will be taken to our returns portal, which uses a service called Reveni, to create your return.

You can opt for a refund, or can choose an item to exchange for:

• Instant Exchanges

We are able to process exchanges much quicker than refunds. As soon as your exchange is in transit, we can ship out your new selected item(s).

You can exchange your orders for other sizes, colours, or products. Your new items(s) will be automatically shipped out to you when you post your original item(s) to us.

• Refunds

Refunds will be processed once we have received and inspected the items. You can request a refund to your original payment method or request online store credit. Please note that online store credit can only be used for online purchases and cannot be used in stores.

Please note: This returns and exchanges portal is only available for online purchases. For items purchased in store, please visit your nearest Kiltane store.

In-Store Drop off – Free of charge

Please click here to start your return. You will be taken to our returns portal, which uses a service called Reveni, to create your return.

Please choose the store that you will return the item to. Please return the item at the till in store, quoting your original order number. 

Unfortunately, we are unable to exchange online orders directly in store, any requested Instant Exchanges will be shipped to your original address instead.

Refunds will be processed once the item is received by our warehouse.

We want you to be completely happy with your purchase, so we accept returns and instant exchanges up to 28 days from when you receive your package. Items must be unused, with tags and in the original condition.

Returns only

For international orders, to send your items back to us, please click here to download and print a copy of our Return Form. This form also includes our return address. If your item is faulty, please contact Customer Care for our advice before returning.

Please pack your parcel carefully as Kiltane is unable to cover the cost of returns. We advise that you choose a tracked and insured delivery service. We cannot issue a refund until the goods are received.

Once Kiltane receives and inspects your return, we will process your return within 7 working days back to the original payment method chosen at checkout, excluding any shipping costs. International customs duties, shipping costs and sales taxes are also non-refundable for purchases outside of the UK. Please note that Kiltane trades in GBP, and due to changes in international exchange rates, some refunds for international orders may vary slightly to the initial order value.

Without details of your order, we won’t be able to process a refund. If you have misplaced your form, please contact our Customer Care.  

Customers may return full-price items within 30 days from the date of purchase. Proof of purchase must be provided for all returns. Items bought in store cannot be returned via the website or post.

All sale items are exchange only. Refunds will not be issued on any discounted or sale items.

Please note that if you are exercising your right to cancel, or returning or exchanging a product under our returns policy, this does not apply to items made to your specification or personalised for you - for example, embroidered items.

We are unable to offer an exchange or refund on any personalised items unless the product is faulty. For any queries, please contact our team, who will be happy to help.