Returns old

We hope that you love all of your new Kiltane items once they arrive, but we also understand that you might change your mind later. You can return your items back to us within 28 days of receiving your order, and we will accept the return so long as items arrive back to us clean, unwashed and unworn in perfect condition with all of the original labels in place.

To send your items back to us, please click here to download and print a copy of our Return Form. This form also includes our return address. If your item is faulty, please contact Customer Care for our advice before returning.

Please pack your parcel carefully as Kiltane is unable to cover the cost of returns. All goods are returned at your own risk. With this in mind, we kindly advise that you choose a tracked and insured delivery service. We cannot issue a refund until the goods are received.

Please note this returns policy is applicable to web orders only. Items purchased from Kiltane.com cannot be returned in store.

Refunds

Once Kiltane receives and inspects your return, we will process your return within 7 working days back to the original payment method chosen at checkout, excluding any shipping costs. International customs duties, shipping costs and sales taxes are also non-refundable for purchases outside of the EU.

Please note that Kiltane trades in GBP, and due to changes in international exchange rates, some refunds for international orders may vary slightly to the initial order value.

If you have not received notification of your refund being processed within 7 working days then please contact us at Customer Care.

Store Returns/Exchanges

Items purchased in store must be returned in store and cannot be refunded or exchanged via our online service. For more details, please contact your local store for their advice.