Delivery & Returns
Kiltane prides itself in its ability to offer a level of customer service that reflects the high quality of all Kiltane’s collections. Each parcel is packed and handled with care to ensure a safe journey to wherever you are in the world. All orders are shipped directly from our Edinburgh warehouse, where Kiltane operates from Monday – Friday, excluding UK public holidays.
Below is a guide to Kiltane’s delivery costs, services and approximate delivery timeframes for all customers worldwide. Although we expect your parcel to arrive within these timeframes, Kiltane cannot be held responsible for any unanticipated delays, including delays caused by customs.
|Location||Service||Delivery Cost||Approx. Delivery Timeframe|
£2.99 or free on orders over £100
2 - 3 business days
|Republic of Ireland||Standard||£12.00||4 - 6 business days|
|Europe||Standard||From £11.50||4 - 6 business days|
|USA & Canada||Standard||£16.00||1 - 3 business days|
|Worldwide||Standard||From £16.00||4 - 6 business days|
Delivery charges do not cover duty or tax fees outside the UK. Kiltane is not responsible for any further charges relating to importing goods. Duties and fees are determined by the recipient country and we have no control over these.
When placing your order, please ensure to provide a valid home or business address. We are currently unable to deliver to P.O. Box or freight forwarding addresses.
Order Changes & Urgent Deliveries
Our team is dedicated to ensuring your parcel arrives with you as soon as possible, but should you need to cancel your order or make any amendments to your address then please contact Customer Care immediately. No changes can be made to an order that has already been shipped.
If you urgently need your parcel then we will endeavour to arrange next day delivery to any address within the UK, and a faster delivery service to any country within the EU. The possibility of this will depend on when your order has been placed and may incur additional delivery charges where applicable. Please contact our Customer Care team to discuss your options as soon as possible.
Tracking & Delivery
You will receive an email confirmation once your order has been received by Kiltane.com. You will also receive tracking information regarding your shipment by email as soon as your parcel has begun its journey to you. Please make sure to add firstname.lastname@example.org to your email contacts to avoid important updates such as these from being delivered to your spam or junk folder.
Where a signature is required upon receipt of the goods, a calling card will be left if no one is available to accept the parcel. This will include information on how to arrange a re-delivery, or details on where to collect your parcel.
If you have any other questions about the delivery process or your most recent order, please contact Customer Care.
We hope that you love all of your new Kiltane items once they arrive, but we also understand that you might change your mind later. You can return your items back to us within 28 days of receiving your order, and we will accept the return so long as items arrive back to us clean, unwashed and unworn in perfect condition with all of the original labels in place.
Please pack your return carefully as Kiltane is unable to cover the cost of returns. All goods are returned at your own risk. With this in mind, we kindly advise that you choose a tracked and insured delivery service. We cannot issue a refund until the goods are received.
Please let our Customer Care team know to expect your return by email, including your name, order number, and a note of the items on the way back to us. Customer Care will then provide you with a Returns Form. If your item is faulty, please contact Customer Care for their advice before returning.
Please note our returns policy is applicable to web orders only. Items purchased from Kiltane.com cannot be returned in store.
Once Kiltane receives and inspects your return, we will process your refund within 7 working days back to the original payment method chosen at checkout, excluding any shipping costs. International customs duties, shipping costs and sales taxes are also non-refundable for purchases outside of the EU.
Please note that Kiltane trades in GBP, and due to changes in international exchange rates, some refunds for international orders may vary slightly to the initial order value.
Please also be aware that due to current circumstances there may be a delay in processing your return. If you have not received notification of your refund being processed within 10 working days then please contact us at Customer Care.